Changes to policies with AI

There may be a number of policies across your business that may need to be updated, depending on the type of industry you are in and the organisation’s stance on ethics and regulatory needs.

Here is a table of some major updates that leading technology organisations have done to improve their policies, standards and guidelines for customers, suppliers and their own teams. This provides a breadth of where this could impact your organisation.

CompanyChanges made
GoogleGoogle has updated its advertising policy to require political ads using generative AI and deepfakes to clearly disclose that synthetic media is present.
MicrosoftMicrosoft works to map, measure, and manage risk and apply multi-layered governance that embeds robust checks on processes and outcomes.
AmazonAmazon has introduced new rules and guidance for Kindle books generated by artificial intelligence tools, including the requirement that authors inform it when content is AI-generated.
IBMIBM is focused on helping its enterprise customers train and deploy generative AI models while keeping data privacy and regulatory requirements in mind.
OpenAIOpenAI requires that consumer-facing uses of their models in medical, financial, and legal industries; in news generation or news summarization; and where else warranted, must provide a disclaimer to users informing them that AI is being used and of its potential limitations.

Please note that these are just summaries. For more detailed information, you can refer to the respective sources.

Department Impacts

Sure, here are some internal policies that companies should review for AI implications across each major department:

People: Policies should focus on data privacy, accuracy & appropriateness of AI predictions, and the ethical use of AI in employee management. It’s also important to consider the implications of AI on future workforce, change management for adoption and shifting organisation needs. Change standards to design AI using modern learning principles.

Further reading:

The impact of generative AI on human resources | McKinsey

Ethical AI: guidelines and best practices for HR pros – Workable

The Role of Change Management When Implementing AI – Salesforce Canada Blog

Technology: Policies should address the use of AI in risk management, legal and compliance issues, and data loss prevention. 

Importance of Internal AI Policies at Work

6 best practices to develop a corporate use policy for generative AI | CIO

Marketing: Implementing AI is not without its challenges, and marketing leaders must take a strategic approach to maximise it value while minimising customer risks. Policies should be updated to reflect Customer Privacy, Content Guidelines and Disclaimers on digital platforms. They should also focus on customer aspects related to technical robustness, safety, privacy, data governance, transparency, diversity, non-discrimination, fairness, societal and environmental well-being, and accountability.

Marketing Operations In The Age Of AI

Finance: Policies should emphasise humans-in-the-loop, align AI models to a shared vision for finance. Prioritise strengthening trust and safety to develop finance-specific guidelines and guardrails.

How generative AI will impact the finance department – Digital Nation

Implications of Generative AI in Finance – Deloitte

Please note that these are just general guidelines. The specific policies would depend on your company’s environment.

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